Contact
PLEASE READ
Please note that the U.S. Ceelo Store is run separately from the other international Ceelo Store on this site. Please read below to contact the appropriate Customer Service team below as only the Customer Service team of the store you ordered through will be able to help you with your order.
Please note that the webstore customer services team can only answer queries on webstore orders you have placed. They are unable to answer questions on
- anything to do with the band directly (music/touring/bookings/release dates)
- detailed technical support
- any product not sold on the webstore
- availability or release dates for product on any other webstore or retail destination
- Who to contact for answers to these types of queries
U.S. STORE CUSTOMERS
If you ordered from the U.S. Store (i.e. from ceelogreen.com/us-store.htm and received and order confirmation email from received a receipt confirming my purchase from do-not-reply@topspinmedia.com), the webstore is powered by TopSpin and your physical products will be delivered and Customer Service supported by Audiolife.
> For help with the webstore itself or download issues, you can visit TopSpin's support centre at support.topspinmedia.com/forums
> For help with delivery of your physical products and other enquiries please contact customerservice@audiolife.com
INTERNATIONAL STORE(S) CUSTOMERS
TICKETS: Please note that all tickets sold on the store are powered by our ticketing partner Crowdsurge, who supply and deliver tickets separately from any other items purchased. They also provide a Tickets-only customer services and support for you. You can visit and Crowdsurge Support centre for advice and to contact them about your ticket order http://www.crowdsurge.com/index.php?menu=faq
ANY OTHER WEBSTORE ENQUIRIES: For all webstore enquiries excluding Tickets, please use the form below to contact the customer services team who supply and deliver all (non-ticket) items. They will not be able to help you with Ticket orders, or enquiries relating to the band/touring etc.
You should receive a reply within 2 working days. Please keep an eye on your Spam folder in your email account in case their reply ends up there accidentally.
