Contact Us


Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

  • Ticket Orders - Ticket purchases on the store are powered by our ticketing partner Crowdsurge. You will need to contact the Crowdsurge help team via their Support Page
  • Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
  • Any product not sold on the webstore
  • Availability or release dates for product on any other webstore or retail destination
  • Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe:
3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Ticket Delivery

Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.

More about Tickets >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Cee Lo Green Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

  • U.S. STORE CUSTOMERS
    Please note that the U.S. Ceelo Store is run separately from the other international Ceelo Stores on this site. This Help centre and customer services contact form is for the Non-US stores only.

    If you ordered from the U.S. Store (i.e. from ceelogreen.com/us-store.htm and received and order confirmation email from do-not-reply@topspinmedia.com), the webstore is powered by TopSpin and your physical products will be delivered and Customer Service supported by Audiolife.
    > For help with the webstore itself or download issues, you can visit TopSpin's support centre at support.topspinmedia.com/forums
    > For help with delivery of your physical products and other enquiries please contact customerservice@audiolife.com

Select the category you wish to find out more about:

How many times can I download a product Iíve ordered?

You are permitted two (2) re-deliveries (i.e. 3 total downloads) of each digital order previously downloaded by you. Note only the whole download order can be redelivered – individual items within that download order are not able to be selected for re-delivery.
e.g. If you order an MP3 album and video file at the same time, you may be delivered all items in a single ZIP on a single download order link. You will only be able to download this full ZIP package a total of 3 times.

After these 3 permitted downloads of the digital order, the download link will no longer work.

Only once you have successfully downloaded the ZIP package will 1 of your permitted downloads be counted. If the download crashes part way through it will not be counted.

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