We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
Cee Lo Green Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
U.S. STORE CUSTOMERS
Please note that the U.S. Ceelo Store is run separately from the other international Ceelo Stores on this site. This Help centre and customer services contact form is for the Non-US stores only.
If you ordered from the U.S. Store (i.e. from ceelogreen.com/us-store.htm and received and order confirmation email from firstname.lastname@example.org), the webstore is powered by TopSpin and your physical products will be delivered and Customer Service supported by Audiolife.
> For help with the webstore itself or download issues, you can visit TopSpin's support centre at support.topspinmedia.com/forums
> For help with delivery of your physical products and other enquiries please contact email@example.com
Select the category you wish to find out more about:
When will I receive my download / How do I download my order?
> For released digital products, once you have gone through the checkout process, you should be provided with your download order link immediately on the purchase confirmation page, emailed a copy of this download link to the email address you entered during the checkout process, and the download link will be available in the My Account area of the store.
PRE-ORDERS: If the 'Availability' note on the product information page is in the future, you will be emailed the download link and the link will be added to the My Account area of the store on that Release Date.
> Simply click on this link and your browser should ask whether you want to Save or Open the ZIP file package. Select SAVE and choose an appropriate location on your hard drive.
> All the digital files you order in one checkout process are usually packaged together and delivered as a single ZIP file for you download. You will need to unzip this ZIP file in order to access your files. If you have Windows or Apple OS X, just double-click on the zip file to open it, and drag the contained files to your chosen location. If you don’t have these or if this doesn’t work, you will need to install an UNZIP program to access the files - 7ZIP is a freeware program that you can use to unzip your items – Download it HERE
> Note you are permitted two (2) re-deliveries (i.e. 3 total downloads) of each digital order previously downloaded by you. Note only the whole download order can be redelivered – individual items within that download order are not able to be selected for re-delivery.
e.g. If you order an MP3 album and video file at the same time, you may be delivered all items in a single ZIP on a single download order link. You will only be able to download this full ZIP package a total of 3 times.
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